FAQ's

Orders & shipping

The delivery time for your specific location will be displayed in the checkout, our average delivery time is between 2-8 days. Please note that delays due to payment authorization or product availability are not accounted for. During sales periods, there might be minor delivery delays. Orders are processed during business hours. Your shipping estimate will be based on your location and chosen shipment method during checkout.

We offer free shipping on orders above a specific amount in some locations. If free shipping is available to your location it will be displayed in the checkout.

Shipping fees are non-refundable, and duties and tax charges may apply depending on location. Shipping fees will be calculated during check-out.

We offer free shipping on orders above a specific amount in some locations. If free shipping is available to your location it will be displayed in the checkout.

Yes, we ship worldwide!

All available shipping methods and delivery times estimates will be displayed in the checkout.

We email you tracking information after your package has left our warehouse. Please double check your spam inbox if you can't see the email in the normal inbox.

If you haven't received any email please contact us.

You can track your order on your account page. We also send out an email with a tracking link as soon as your package has left our warehouse.

If you have received a damaged item or not the ordered item please contact us through the contact form.

If you haven't received your order please contact us through the contact form.

European Union, United Kingdom, and Norway.
All taxes and duties included.

United States.
Additional taxes may apply for orders over $800.

International shipping.
Import duties and taxes may be charged on orders shipped outside the EU. The Customs Authority of the destination country sets these charges. Upon receiving the order, you will be liable for paying any duties, taxes, and fees.

You can see your order status on your account page.

Returns & Exchange

We accept worldwide returns with the carrier used for the original shipping as long as items are unworn with original tags attached within 30 days of delivery. Only one return per order is allowed.

In our mission to lessen our environmental footprint, we charge a fee for returns. When returning an order, you will be refunded in full for what you’ve returned, except for the return fee.

Return fee is always the same as the original shipping cost. If you have ordered with express shipping we will charge an amount equal to the cheapest shipping alternative for your location. Same applies if your original shipping was free.

We will deduct a return shipping cost from your refund. Return fee is always the same as the original shipping cost. If you have ordered with express shipping we will charge an amount equal to the cheapest shipping alternative for your location. Same applies if your original shipping was free.

We accept worldwide returns with the carrier used for the original shipping as long as items are unworn with original tags attached within 30 days of delivery. Only one return per order is allowed.

Unfortunately, we do not offer exchanges for items purchased online. If you wish to exchange an item, please return it and place a new order online.

Once we receive your return at our warehouse, we will issue a refund. Please allow up to 10 business days for the refund to be processed, depending on your chosen payment method.

Same as a full price item!

Please use the included return shipping label that was in your package. If you did not receive a return shipping label in your package, please contact us to get a return label and then follow the steps below.

1. Fill in the return form on the return slip carefully.

Note! Returns that do not have a completed return form will not be processed/refunded.

2. Pack the item well in the original packaging of the product. Send it back in the same packaging it came in.

3. Place the return shipping label you received in your parcel (or via email) on the original packaging and return the parcel to the same post office where it was delivered. Save the delivery receipt.

Note! If you got it delivered directly to your home please return the package to a post office that uses the same carrier who delivered your package. You can see what carrier was used on the return shipping label.

Check out Shipping & returns for more details.

Sizing & product info

We always display size guides on the product page. If you cannot find the size guide or it doesn't work you are always welcome to contact us.

Sign up on our newsletter or follow us on social media to see the latest news about new arrivals, campaigns and more!

Yes, you can sign up to receive a notification when an item is back in stock. This can be done on the specific product page.

Payments & Safety

We recognize the importance of protecting the privacy of personal and financial information. Therefore, we have instituted strict policies and security measures to protect the information you provide us. When you register online with sausageandfriends.com, you consent to process and use such submitted personal data following this privacy policy. This privacy policy applies to all protected personal information collected, maintained, or used by sausageandfriends.com. Data transferred to a third party is solely used to fulfill the obligations from sausageandfriends.com to you as a customer.

We accept Visa®, Mastercard®, American Express®, Ideal®, Union pay®, Google pay®, Apple pay® and Shop pay®. Payment is debited from your card at the time of dispatch. In some countries we offer Klarna® as a payment method (invoice and debit card payment options). You can read more about Klarna's Terms and Conditions here.

European Union, United Kingdom, and Norway.
All taxes and duties included.

United States.
Additional taxes may apply for orders over $800.

International shipping.
Import duties and taxes may be charged on orders shipped outside the EU. The Customs Authority of the destination country sets these charges. Upon receiving the order, you will be liable for paying any duties, taxes, and fees.

You will always be shown the currency of your location. This can also be changed at the bottom of the page where you can select from a list of multiple currencies.

Share details about your shipping policies, item returns, or customer service.